Practice Policies

Information Sharing

The practice complies with the Data Protection Act and Access to Medical Records Legislation. Identifiable information about you will be shared with others in the following circumstances:-

Emergency Care Summary- This is computer based medical information that can be accessed by Doctors, nurses and receptionists in the Out of Hours Service, staff at NHS 24 and staff in hospital A&E Departments. Everyone is automatically 'opted in' to this service which means that your records are already accessible. If you do wish to be part of this service then you can 'opt out'. This is where an 'electronic lock' is put on your record. Please inform our receptionists if you wish to be 'opted out'.

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. social services. This requires your consent.

When we have a duty to others e.g. child protection cases.

Anonymised patient information will be used at local and national level to help the Health Board and Government plan services e.g for diabetics care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Data Protection

We comply with the Data Protection Act 1998 and other sources of guidance on privacy and data confidentiality and we take this duty very seriously. No personal information will be shared with a third party outside the NHS unless we have your written consent and agreement e.g. for insurance purposes, solicitors etc.

Freedom of Information

The practice complies with the Freedom of Information (Scotland) Act 2000. A guide to the information the practice intends to make available can be supplied by the Practice Manager.

Practice Rights & Responsibilities

You will be treated as a partner in your care. 
Being a partner means you have responsibilities too. Help us to help you.

You will be treated as an individual and treated with respect. 
The practice Doctors and staff shall be treated with respect also. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.

Your confidentiality will be respected at all times. 
Please do not ask us to give your result in the third person.

You will be able to see a doctor with 2 working days. 
Please remember the doctor of your choice may not always be available.

We will try to see you within 30 minutes of your appointment time or offer you an explanation. 
Please keep your appointment. Tell us as soon as possible if you cannot keep it. Please be punctual, if you have more than one problem the doctor may ask you to make a further appointment. If we are running late please be patient.

We will explain the likely effects and side effects of any drug and will review your long term medication at agreed time. 
You should not expect a prescription at every visit. Do not over order your repeat prescription and stockpile tablets.

Aggressive or Abusive Patients

The practice will not tolerate aggressive or abusive behaviour towards any member of the Practice Team.  This also includes any abuse posted on social media sites.  Such behaviour will result in patients being  notified with a warning or automatic removal from the practice list.   The NHS has a zero tolerance to abusive behaviour towards its staff.

All calls are recorded in the practice.

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