Practice Rights & Responsibilities
You will be treated as a partner in your care.
Being a partner means you have responsibilities too. Help us to help you.
You will be treated as an individual and treated with respect.
The practice Doctors and staff shall be treated with respect also. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.
Your confidentiality will be respected at all times.
Please do not ask us to give your result in the third person.
You will be able to see a doctor with 2 working days.
Please remember the doctor of your choice may not always be available.
We will try to see you within 30 minutes of your appointment time or offer you an explanation.
Please keep your appointment. Tell us as soon as possible if you cannot keep it. Please be punctual, if you have more than one problem the doctor may ask you to make a further appointment. If we are running late please be patient.
We will explain the likely effects and side effects of any drug and will review your long term medication at agreed time.
You should not expect a prescription at every visit. Do not over order your repeat prescription and stockpile tablets.
Aggressive or Abusive Patients
The practice will not tolerate aggressive or abusive behaviour towards any member of the Practice Team. This also includes any abuse posted on social media sites. Such behaviour will result in patients being notified with a warning or automatic removal from the practice list. The NHS has a zero tolerance to abusive behaviour towards its staff.
All calls are recorded in the practice.